Frequently Asked Questions
General
The Residences at Richmond Trust in downtown Richmond offers a variety of amenities such as complimentary bike storage, 24/7 fitness center, and a rooftop resident lounge. For a complete list of community and apartment amenities, visit our amenities page.
The Residences at Richmond Trust is proud to offer On-Site Maintenance. Submitting a maintenance request is easy! Call or stop by the Leasing Office, or submit your request through your online resident portal via the web or your mobile app. For after-hours maintenance emergencies, please call the Leasing Office and select the option to leave a voicemail for the on-call maintenance technician.
The Residences at Richmond Trust offers a variety of convenient options to pay your rent. You may pay online in your resident portal via the web or mobile app. You can even set up auto-pay! Checks and money orders are also accepted in the Leasing Office. We are not permitted to accept cash.
To reserve your new home at The Residences at Richmond Trust in downtown Richmond, you may conveniently apply either online or in-person at the Leasing Office. Availability is updated daily on our floor plans page. Browse available apartment homes and click 'Apply Now' to reserve your preferred apartment home. Once your application is submitted, our Leasing Team will contact you.
We look forward to showing you around Residences at Richmond Trust! Scheduling your community tour in advance allows us to prepare floorplans and availability that are specifically tailored to your needs and preferences. It's easy to schedule a tour on a day and time that works for you using the self-scheduler on our website. Of course, you're welcome to stop by our office without an appointment if you'd like. See you soon!
Yes, The Residences at Richmond Trust in downtown Richmond are pet-friendly. Please view our amenities page for pricing or contact the leasing office for our pet policy.
Neighborhood
Richmond offers vibrant neighborhoods, each with its own character. Here are some top picks for city living:
- Shockoe Slip – Steps from Residences at Richmond Trust, this historic district features cobblestone streets, boutique shops, and the scenic Canal Walk.
- Monroe Ward – A lively downtown neighborhood with trendy eateries, art galleries, and easy access to Capitol Square and the business district.
- The Fan District – Known for its unique street layout and historic homes, The Fan offers cozy cafes, bars, and cultural attractions just minutes from downtown.
- Jackson Ward – A hub of history and creativity, Jackson Ward boasts murals, music venues, and a strong sense of community.
Richmond combines urban energy with cultural depth. Here’s why downtown living stands out:
- Historic Downtown Charm – Cobblestone streets, restored architecture, and landmarks like Capitol Square create a backdrop steeped in history.
- Walkable Lifestyle – From coffee shops to the Riverfront Canal Walk, everything is just steps away and ideal for professionals and students.
- Dynamic Arts and Dining Scene – Explore galleries, theaters, and award-winning restaurants that make Richmond a cultural hotspot.
- Easy Access to Nature – Enjoy the James River Park System and Virginia Capital Trail for biking, kayaking, and scenic walks all minutes from downtown.
Living at Residences at Richmond Trust puts you near top attractions, including:
- Virginia State Capitol
- Riverfront Canal Walk
- The Poe Museum
- Virginia Holocaust Museum
- Great Shiplock Park
- Carytown Shopping District
- American Civil War Museum at Tredegar
- Virginia Museum of Fine Arts
Residences at Richmond Trust offers a prime downtown address near leading employers:
- VCU Health
- Bon Secours Health System
- HCA Virginia Health System
- Capital One
- Dominion Energy
- Altria Group
- Federal Reserve Bank of Richmond
- CoStar Group
At Residences at Richmond Trust, luxury meets convenience with features like:
- Rooftop Terrace with Panoramic Views – Unwind above the city with outdoor seating and skyline vistas.
- 24/7 Fitness Suite and Functional Training Room – Stay active any time with state-of-the-art equipment.
- Private Co-Working Spaces and Conference Rooms – Perfect for remote work and professional meetings.
- Historic Details and Modern Finishes – Restored flooring, oversized windows, quartz countertops, Bosch appliances, and keyless entry for a seamless lifestyle.
Didn't find an answer?
Our team is always ready to answer your questions.